Powszechny Zakład Ubezpieczeń (PZU) has received more than 3,000 claims from flood-affected individuals, the insurer reported. To aid those impacted, PZU has deployed mobile service offices, implemented a simplified claims process, and started issuing advance payments as early as Sunday.
“In this challenging situation, PZU remains fully committed to supporting all our customers. Our extensive experience with large-scale damages due to natural disasters has allowed us to act swiftly. We have mobilized additional resources to assist our clients in documenting, estimating, and reporting damages efficiently. Advances and compensation payments are being processed as quickly as possible,” said Irmina Nowak, PZU’s Managing Director for Claims and Benefits.
PZU’s Mobile Aid Offices, including a large mobile bus, have been dispatched to Lower Silesia to facilitate claims processing for flood victims. These offices not only help coordinate on-the-ground activities but also assist victims with inspections, reporting, and compensation claims. PZU is utilizing drones to expedite damage assessments, significantly speeding up the claims process.
A simplified damage-handling system has also been introduced, allowing claims to be processed and payments disbursed on the same day based on interviews and photos provided by the insured. The first advances were paid to customers on Sunday.
Source: PZU and ISBnews
