CEVA, as the network’s main logistics operator, is responsible for managing the delivery of products to Orange’s customers and showrooms throughout Poland.
CEVA Logistics signed an agreement to provide logistics services to Orange Polska in 2008. At that time, CEVA’s 17,000-square-meter central warehouse for Orange products in Oltarzew was launched. Noteworthy, less than two years after its opening, the facility became the first in Poland to obtain the status of a “Showcase” warehouse.
Over the course of 15 years, CEVA and Orange Poland have steadily expanded the scope of their cooperation, in response to the mobile network operator’s dynamic business development and new market challenges. Currently, CEVA manages the central warehouse in Oltarzew and provides service in 8 locations across Poland. Its task is to complete and ship orders placed by customers and Orange showrooms throughout Poland. The range of goods handled is very wide and varied, from cell phones, SIM cards, set-top boxes, modems, spare parts, to marketing materials and showroom equipment.
At the central warehouse in Oltarzew, CEVA Logistics’ team of employees provides comprehensive logistics, transportation, returns and emergency order processing for technical partners, as well as specialized value-added services. These include kitting, packaging, testing, claims handling and equipment refurbishment.
Piotr Wichrowski, Operations Contract Management Head, CEVA Logistics, emphasizes: “Fifteen years of cooperation with Orange Polska shows us how important it is to be able to build relationships with customers for joint experience, development and maintenance of market position. Such long-term cooperation must be based on high quality service, a specialized and experienced team in the telecommunications industry, open to new ideas and needs. We are pleased that together with our client we can further develop this cooperation and achieve further goals.”
