A recent report by PwC Poland reveals that 85% of employees using generative AI (GenAI) in their work do so without formal approval, despite organizational policies. Nonetheless, more than 75% of companies have begun or are planning to implement GenAI solutions. A significant 69% of respondents highlighted a lack of AI specialists within their organizations.
āArtificial intelligence is being adopted by all consumer groups. Among older respondents, 56% are familiar with GenAI, showing how rapidly this technology is gaining traction,ā according to PwCās report titled Ready for Artificial Intelligence: Expectations of Polish Consumers and Businesses. Consumers, particularly younger generations, primarily use AI for learning support (56%), while older users seek help with information searches (78%).
Moreover, 83% of respondents expect AI to improve public sector processes. Convenience remains a key driver for consumers, with 67% wanting virtual assistants in online stores. However, concerns about AI persist, including fears of social exclusion (75%) and disinformation (80%).
While businesses see the potential in AI, especially in process automation and anomaly detection, a structured approach remains essential. The shortage of AI experts and the need for specialized training and clear regulations are significant hurdles for companies adopting AI technologies.
Source: PwC and ISBnews
