Ryanair posted €795m in profits for H1, a 32-percent increase from the same period in 2013. The low-cost Irish airline carrier reported 4-percent more passengers over the summer, and Michael O’Leary, the company’s chief executive, is forecasting “a Herculean growth” of 20 percent in passenger volume during the winter months.
Ryanair attributes the boost to improved customer services.
“If I had known being nicer to customers was going to work so well, I would have started many years ago,” O’Leary was quoted as saying by the UK Guardian. “We won the war in fares, there was no one left to compete with us on price. So it was the logical thing to do, to go and compete with people on customer service and being nice.” The company recently ordered 200 Boeing 737 Max planes in the hopes of increasing its passenger load to 150 million over the next decade.
