The number of the customers on the Polish financial sector will rise to 1.5 million by 2020, with 1,000 new branches to be set up over the period. The figures come from a McKinsey & Company report entitled “Poland’s banking sector in 2020.” At the same time, the total number of banking sector employees is set to fall by 6 percent over the next 8 years. Poland’s consumers are at the forefront of adapting to electronic banking, however, traditional bank branches remain the primary channel for customer contact
